Insights

By Kim Gaddy | Oct 29, 2014
There was a lot to like about Utility Analytics Week. A brief overview is provided below along with some of the comments shared by attendees during the course of the event. ...more
By Chris Moyer | Oct 29, 2014
Last week, as the first day of the Utility Analytics Week was wrapping up a sense of eager anticipation was building amongst many in the crowd. The last program item on the agenda was the 2014 Innovation Awards presentation. ...more
| Oct 29, 2014
The Utility Analytics Institute has obtained permission from Vertex to share the following newsletter piece that was released last week: Unique Market Offering Combines Best-in-Breed Customer Interaction and Speech Analytics Capabilities with Deep Industry Expertise. ...more
By Chris Moyer | Oct 16, 2014
Utility Analytics Week is next week! Take a moment to watch this video clip from UA Summit 2014! ...more
By Mike Smith | Oct 16, 2014
Utilities spend billions of dollars every year on the challenges involved in managing and optimizing the allocation of resources: getting the right resources (including people) at the right time in the right place, on both a tactical and long-term planning basis. The Utility Analytics Institute is pleased to announce the Work Management Process Analytics Working Group. ...more
By Kim Gaddy | Oct 16, 2014
The utility business model is under pressure. More distributed generation and slowing energy demand are prompting utilities to cut costs in order to protect profit margins. Customers are demanding the same type of personalized interactions that they enjoy with other service providers. ...more
By Bruce Herzer | Oct 8, 2014
Utilities have a strong hold on engaging their residential market and dedicated account managers to serve their large commercial and industrial customers. ...more
By Chris Moyer | Oct 8, 2014
Video from the Utility Analytics Summit this past Spring... ...more
By Chris Moyer, By Mike Smith | Oct 1, 2014
The Utility Analytics Institute is pleased to announce the Day 2 Keynote speakers for the Upcoming Utility Analytics Week. ...more
By Chris Moyer | Oct 1, 2014
Video from the Utility Analytics Summit this past Spring ...more

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