How can utilities use analytics to improve customer engagement and, ultimately, satisfaction?
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The hardware, software, professional services, business processes and people needed to successfully support and implement analytics initiatives across the enterprise that are not specific to either customer analytics or grid analytics. Examples within this area include.
- Analytics hardware, such as analytics-specific servers
- Software and middleware that support analytics applications or offer enterprise-wide analytics capabilities
- Communications networks
- Professional services, such as data management and integration