Glossary

Foundational Terms

Customer analytics are the hardware, software, professional services, business processes and people that enable utilities to analyze data to better serve the utility and its customers. Customer analytics include two key areas: customer operations and customer engagement.

 

Grid analytics are the hardware, software, professional services, business processes and people that enable utilities to analyze data to ensure better planning, design, construction, operation and maintenance of utility transmission and distribution networks. Grid analytics include two key areas: asset optimization and grid optimization.

 

 

Analytics business infrastructure is the hardware, software, professional services, business processes and people needed to successfully support and implement analytics initiatives across the enterprise that are not specific to either customer analytics or grid analytics. Examples within this area include:

  • Analytics hardware, such as analytics-specific servers
  • Software and middleware that support analytics applications or offer enterprise-wide analytics capabilities
  • Communications networks
  • Professional services, such as data management and integration